Privacy Policy

Introduction

Xulhub is a social education platform designed for secondary and college-level education, making educational resources easily accessible globally. This Privacy Policy explains how Xulhub handles your personal information when you use our platform and related services (we refer to this data as "personal information" throughout this Policy) .

Xulhub is committed to protecting your privacy and ensuring the security of your information. This Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in the “Rights and Choices” section.

Information we collect

Information You Provide Directly

• Account Information: When you create an account on Xulhub, we collect basic information such as username, email address, password, and optionally, your profile picture, full name, country, and city. To ensure a safe and age-appropriate experience for all users, we require users to be at least 13 years old to register for an account. We collect birthdays to verify that users meet the minimum age requirement.
• Education Information: We collect education information when you create an account, such as school name , education level, enrollment year, graduation year , program of study if education level is collage , and topics you're interested in (e.g., courses or subjects).
• Content Information: The content you create and share on Xulhub, such as posts in communities, uploaded books, past papers, Xulhub notebooks, and any other file types allowed on the platform (e.g., documents, PDFs, images).
• Payment Information: We may collect payment information if you choose to purchase any Xulhub products or services (e.g., credit card details, billing address).

Information Collected Automatically

• Device Information: We collect data about the device you use to access Xulhub, such as your device type, operating system, IP address, and browser type.
• Log Data: When you use Xulhub, we may collect information about your activity, such as the pages you visit, the features you use, the time and duration of your visit, and search queries.
• Cookies and Similar Technologies: We may use cookies and other tracking technologies to collect information about your browsing activity and preferences.

Information from Third-Party Sources

We may collect information about you from third-party sources, such as social media platforms, if you choose to connect your accounts to Xulhub. This may include but is not limited to:

• Profile information (e.g., email, username, profile picture)

How We Use Information

We use the information we collect for various purposes, including but not limited to:

• Providing and Personalizing Services: We use your account information to create and manage your account, personalize your experience on Xulhub, and provide you with relevant content and features.
• Improving and Developing: We analyze the information collected to improve our services, develop new features, and enhance the overall user experience.
• Communicating with You: We may use your contact information to communicate with you about your account, updates to our services, and respond to your inquiries or feedback.
• Processing Payments: If you make purchases on Xulhub, we use your payment information to process transactions and provide you with the products or services you've requested.
• Customizing Content: We utilize the information you provide, such as your education and interests, to tailor content recommendations and educational resources to better suit your preferences and needs.
• Ensuring Security: We employ your information to monitor and prevent fraudulent activities, unauthorized access, and ensure the security of our platform and users' data.
• Complying with Legal Obligations: We may use your information to comply with applicable laws, regulations, or legal processes, including responding to legal requests or enforcing our terms and policies.

We do not sell your personal information to third parties. However, we may share certain information with trusted third-party service providers or partners to help us operate and improve our services, subject to confidentiality and data protection agreements.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, providing services to you, or conducting business activities on our behalf. These service providers are contractually obligated to only use your information as necessary to provide the services requested and are subject to strict confidentiality and data protection requirements.
• Third-Party Integration: If you choose to connect your Xulhub account with third-party services or platforms, we may share certain information with those services to facilitate the integration or provide you with enhanced features. You should review the privacy policies of these third-party services to understand how they handle your information.
• Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or governmental requests. This may include responding to subpoenas, court orders, or other legal obligations.
• Protection of Rights: We may share your information if we believe it is necessary to protect the rights, property, or safety of Xulhub, our users, or others. This includes enforcing our terms and policies, preventing fraud or security breaches, and addressing technical issues.
• Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or other corporate transaction, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties for purposes not covered by this privacy policy or for which we do not have your explicit consent. In such cases, we will seek your consent before sharing your information.

We do not sell your personal information to third parties for their marketing purposes. Your information is shared responsibly and in accordance with this privacy policy and applicable laws.

Data Security

We prioritize the security of your information and leverage robust security measures provided by AWS and Firebase to protect your data. Here's how we ensure the security of your information:

• Encryption: Data transmitted between your device and our servers, as well as data stored on AWS and Firebase, is encrypted using industry-standard encryption protocols.
• Access Controls: Access to your personal information stored on AWS and Firebase is tightly controlled through role-based access controls (RBAC), ensuring that only authorized personnel have access to sensitive data.
• Regular Security Audits: We conduct regular security audits and assessments of our AWS and Firebase configurations to identify and address potential vulnerabilities.
• Monitoring and Logging: AWS and Firebase provide robust monitoring and logging capabilities, allowing us to track and analyze system activity in real-time to detect and respond to security incidents promptly.
• Compliance: AWS and Firebase adhere to industry-standard security certifications and compliance frameworks, such as SOC 2, ISO 27001, and GDPR, ensuring that your data is handled in compliance with relevant regulations.
• Third-Party Security: We carefully select third-party services, such as AWS and Firebase, based on their strong security practices and compliance with industry standards. We enter into contractual agreements with these providers to ensure they maintain adequate security measures for the protection of your information.

While we trust the security measures provided by AWS and Firebase, it's essential to note that no system is entirely immune to security breaches. Therefore, we continuously monitor and update our security practices to mitigate risks and protect your data to the best of our ability.

If you have any questions or concerns about the security of your information, please don't hesitate to contact us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Here's how we handle data retention:

• Account Information: We retain your account information for as long as your account remains active or as needed to provide you with our services. If you choose to delete your account, we will retain certain information as necessary for legal or compliance purposes, to resolve disputes, enforce our agreements, or as otherwise permitted by law.
• Content Information: Content you create and share on Xulhub, such as posts, uploaded files, and other user-generated content, may be retained indefinitely unless you choose to delete or remove it from the platform.
• Payment Information: Payment information provided for purchases made on Xulhub is retained for as long as necessary to process transactions and comply with legal and accounting requirements.
• Log Data: Log data, including information about your activity on Xulhub, may be retained for a limited period for analytical and security purposes. Aggregated and anonymized log data may be retained for longer periods for trend analysis and reporting.
• Backup Copies: We may retain backup copies of your information, including personal data, for disaster recovery purposes and to ensure the integrity of our systems. Backup copies are subject to the same data protection and security measures as live data.

We regularly review our data retention practices to ensure that we only retain personal information for as long as necessary to fulfill the purposes for which it was collected. When data is no longer required, we securely delete or anonymize it to prevent unauthorized access or use.

If you have any questions about our data retention practices or would like to request the deletion of your information, please contact us.

User Rights

We respect your rights regarding your personal information and provide you with certain choices and control over how your data is collected, used, and shared. Here are your rights as a user of Xulhub:

• Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with details about the categories of personal data we have collected, the purposes for which it is being used, and the third parties with whom it is being shared.
• Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request correction or updating of your data.
• Deletion: You have the right to request the deletion of your personal information from our systems under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent for its processing.
• Restriction: You may request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful, but you do not want the data to be deleted.
• Objection: You have the right to object to the processing of your personal information under certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
• Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another data controller.
• Withdrawal of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise your rights or to make a request regarding your personal information, please contact us using the contact details provided at the end of this privacy policy. We will respond to your request promptly and in accordance with applicable laws.

User Rights and Profile Visibility

We respect your rights regarding your personal information and provide you with control over your profile visibility on Xulhub. Here are your rights and options regarding profile visibility:

• Profile Visibility: By default, certain information you provide may be visible to other users of Xulhub, such as your username, profile picture, and certain profile details. You have the option to customize the visibility of your profile information through privacy settings or by choosing to lock your profile.
• Content Visibility: Please note that all content you upload to Xulhub, including files and documents, may be visible to the public unless otherwise specified.

If you have any questions or concerns about profile visibility or privacy settings, please contact us for assistance.

Children's Privacy

Links to Third-Party Sites/Services

Changes to the Privacy Policy